We collect the minimum we need to respond to your enquiry and look after your account, and we handle it in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Last updated 23 September 2026.
Filtered Fresh Adelaide ("we", "us") supplies and services filtered water coolers to workplaces across Adelaide and surrounds. This policy covers personal information collected through our website at filteredfreshsa.com.au and in the course of providing our services. You can contact us about anything in this policy at admin@filteredfreshsa.com.au or on (08) 8311 3717.
When you submit our enquiry form, we collect the details you provide: your name, business name, phone number, email address, address or suburb, the products you are interested in, and anything you write in your message. If you phone or email us, we collect the contact details and information you share with us in that conversation.
Like most websites, our hosting and security providers also automatically log technical information such as IP addresses, browser type and pages visited. We use this to keep the site secure and understand how it is used, not to identify you personally.
We use the information you give us to:
We do not sell your personal information, and we do not use it for marketing lists you have not asked to be on.
Your information is only shared with the service providers that make our website and business run:
Some of these providers process data on servers located overseas, including in the United States and Japan. They each operate under their own privacy policies and safeguards. We may also disclose information where the law requires us to.
Our website uses Google advertising cookies (the Google tag) to measure whether our Google Ads lead to enquiries. When you submit an enquiry after clicking one of our ads, Google records that an enquiry happened. This helps us understand which ads work; it does not give us access to your Google account or browsing history.
You can opt out of personalised advertising at Google Ads Settings, and you can block or clear cookies at any time in your browser settings. The website works fine without them.
Our website is served entirely over encrypted connections (HTTPS), enquiry submissions are protected against automated abuse, and access to the inbox where enquiries arrive is limited to the people who need it to respond to you.
We keep enquiry and customer information for as long as we need it to respond to you, provide our services and meet our business and legal record keeping obligations. When it is no longer needed, we delete it.
You can ask us at any time to see the personal information we hold about you, correct it if it is wrong, or delete it where we are not required to keep it. Email admin@filteredfreshsa.com.au and we will respond within a reasonable time, normally within 30 days.
If you believe we have mishandled your personal information, contact us first and we will do our best to put it right. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
If we change how we handle personal information, we will update this page and change the date at the top. Significant changes will be flagged on the website.